Terms and Conditions

Information About Us

These terms and conditions apply to your access to the Teachtea.com website. Please read these terms and conditions carefully before accessing and/or ordering from this site. If you access the website and/or place an order, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions, please do not use our website. If you have any questions about our website, please contact customer services.

How the Contract Is Formed Between You and Us

After placing an order, you will receive an email (sent to the email address that you provide when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product.

Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Please note that once you have placed an order with us, we are unable to amend it.

We will take an authorization from your payment method when you place your order to ensure that you have sufficient funds in your account. We will charge your card immediately after you place your order.

All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

If we are unable to supply you with a product you have ordered (for example, if the product is out of stock, or if an error in pricing or inability to authorize your payment prevents us from supplying the product), we will inform you by email or telephone and will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.

Returns, Exchanges, and Refunds

No returns are permitted as TeaCha products are perishable. If you are not satisfied with the product in any way, please get in touch with us at cs@teachatea.com or call us on +85281913311.

Availability and Delivery

If you provide to us any instructions relating to the delivery of your product (including, without limitation, instructions to leave the product with a neighbor or in a particular location on the property), you are responsible for ensuring the accuracy of these instructions. We will not be liable for any loss of or damage to products resulting from our following your instructions. Delivery will be complete when we deliver the products to the address you provided, or in accordance with your other instructions. Dates/times given for delivery are estimates only. Although we will endeavor to fulfill your order within the estimated delivery period set out in the Dispatch Confirmation email, we cannot guarantee this.

Price and Payment

The price of any products will be as quoted on our site, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders for which we have already sent a Dispatch Confirmation. Payment for all products must be by credit or debit cards with a Visa, MasterCard, or American Express symbol. We also accept payments through PayPal. Upon receiving your order, we carry out a standard pre-authorization check on your payment method (card or Paypal) to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. We will charge your card immediately after you place your order.

International Delivery and Import Duty

If you order products from our site for delivery outside Hong Kong, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our site, you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Law and Jurisdiction

Contracts for the purchase of products through our site and/or over the phone and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Hong Kong law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

Limitation of Liability

Your use of the site is at your own risk. Neither TeaCha nor any of its employees, officers, directors, agents, or any other party involved in creating, producing, or delivering the site will be liable for any direct, indirect, special, consequential, or other damages that result from the use of, or the inability to use, the content on the site, including damages caused by viruses or any incorrectness or incompleteness of the information on the site, or the performance of the products, or anything otherwise arising out of or in connection with these terms and conditions, even if TeaCha has been advised of the possibility of any such damages. Please note that some jurisdictions may not allow the exclusion of certain damages under mandatory law, so some of the above exclusions and limitations may not apply to you.

Links to Third Parties

For your convenience and to improve the usage of the site, links to websites that are owned and controlled by third parties may be provided from time to time. These links take you outside TeaCha's service and off the site and are beyond TeaCha’s control. This includes links to partners that may use the TeaCha trademarks as part of a co-branding agreement. The sites you can link to have their own separate terms and conditions as well as privacy policies. TeaCha is not responsible and cannot be held liable for the content and activities of these sites. You therefore visit/access these sites entirely at your own risk. Please note that these other sites may send their own cookies, collect data, or solicit personal information from customers, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.

How to Contact Us

If you have any questions or comments about our site or these terms and conditions, or in the event that you wish to make a complaint regarding the site (or its content), then please email us at cs@teachatea.com

Complaints

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed through our website, please email customer services to assist us in dealing with your complaint. Please detail all aspects of the complaint, your order number, and your contact details.

Privacy Policy

Teacha Company Limited is committed to protecting your personal information as confidential. This privacy policy explains how we collect, store, and use personal data when you browse our website (http://www.teachatea.com), shop with us, or otherwise provide your personal data to us. It provides details about the types of personal data that we collect from you, how we use your personal data, and the rights you have to control our use of your personal data.

Information That We Collect From You

We may collect and process the following personal information: - Information (including name, email address, phone numbers, home address, shipping address, and credit card billing address) that you provide by completing forms on the website; - Information in connection with an account sign-in facility, your login and password details; - Details of any transaction made through the website; and - Information from surveys, promotions, and competitions that we may, from time to time, run on the website, if you choose to respond to or participate in them. You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services. We do not store credit or debit card information.

Uses Made Of Your Personal Information

We use this information to: - Process your orders, from delivery to payment and returns; - Send you information that we think you might find useful or that you have requested, including news about our products, events, and any promotional offers, provided you have indicated that you do not object to being contacted for these purposes; - Prevent and detect fraudulent transactions and advise you of any problems with your order; and - Provide details to our courier for delivery services (applies only to your telephone number). We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through our website, including processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services, or in completing other tasks, from time to time. We require all such agents and contractors to treat your personal information as fully confidential and to fully comply with all applicable data protection and consumer legislation in place. Our agents and contractors will only use your information to the extent necessary to perform their functions. If for any reason you are concerned that the personal information held by TeaCha Company Limited is not correct, please visit our website and review your personal information.

Data Protection

We will never pass personal information that you provide to us to third parties for marketing purposes. Your personal information may be shared with third parties where there is a legal obligation to disclose your information to any relevant regulatory body, or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property, or personal safety of any person. We may also disclose information required to process your order to the payment service that we use to authorize and process your payments or to a credit reference or fraud prevention agency to ensure the legitimate use of your payment details. These services may keep a record of that information. We may disclose aggregate statistics about visitors to the website, customers, and sales in order to describe our services to prospective partners, advertisers, sponsors, and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Cookies

This website uses cookies. Cookies are tiny text files that identify your computer to our server. These cookies in no way allow us access to your computer and do not store any details relating to you or your credit cards. They are used to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our users in line with their needs. The use of cookies helps us to improve the quality of service that we provide. Cookies are placed on your computer if your browser is set to allow these. If you wish to turn off cookies, please check your browser’s help files for guidance on how to do so.

Links To Third Party Websites

Your personal information may be disclosed to reputable third parties who will help process your order or send you emails on our behalf. TeaCha Company Limited requires that all such third parties treat your personal information as fully confidential and fully comply with all applicable data protection and consumer legislation in place. We will not release your personal information to any external company for mailing or marketing purposes for goods or services unavailable from TeaCha unless we have your prior approval. We may pass on personal information about sales and website usage to reputable third parties for research or analysis purposes.

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