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Terms & Conditions

Information About Us

These terms and conditions apply to your access to the Teachtea.com website. Please read these terms and conditions carefully before accessing and/or ordering from this site. If you access the website and/or place an order, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions, please do not use our website. If you have any questions about our website, please contact customer services.


Use of Our Site

Your use of our site is governed by our Terms of Website Use and Acceptable Use policy . Please take the time to read these documents.


How the Contract Is Formed Between You and Us

After placing an order, you will receive an email (sent to the email address that you provide when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product.


Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Please note that once you have placed an order with us, we are unable to amend it.


We will take an authorization from your payment method when you place your order to ensure that you have sufficient funds in your account. We will charge your card immediately after you place your order.


All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email.


The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.


If we are unable to supply you with a product you have ordered (for example, if the product is out of stock, or if an error in pricing or inability to authorize your payment prevents us from supplying the product), we will inform you by email or telephone and will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.


Returns, Exchanges and Refunds

No returns are permitted as TeaCha products are perishable. If you are not satisfied with the product in any way, please get in touch with us at cs@teachatea.com or call us @ +85281913311.


Availability and Delivery

If you provide to us any instructions relating to the delivery of your product (including, without limitation, instructions to leave the product with a neighbor or in a particular location on the property), you are responsible for ensuring the accuracy of these instructions. We will not be liable for any loss of or damage to products resulting from our following your instructions.


Delivery will be complete when we deliver the products to the address you provided, or in accordance with your other instructions.


Dates/times given for delivery are estimates only. Although we will endeavor to fulfill your order within the estimated delivery period set out in the Dispatch Confirmation email, we cannot guarantee this.


Price and Payment

The price of any products will be as quoted on our site, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders for which we have already sent a Dispatch Confirmation.


Payment for all products must be by credit or debit cards having a Visa, MasterCard, or American Express symbol. We also accept payments through PayPal. Upon receiving your order, we carry out a standard pre-authorization check on your payment method (card or Paypal) to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. We will charge your card immediately after you place your order.


International Delivery and Import Duty

If you order products from our site for delivery outside Hong Kong, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


Also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our site, you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Our Right to Vary These Terms and Conditions

TeaCha Company Limited reserves the right, at its discretion, to change, modify, add, or remove portions of these terms and conditions at any time. Please check these terms periodically for changes. Your continued use of the site following the posting of changes to these terms and conditions means you accept those changes.


Law and Jurisdiction

Contracts for the purchase of products through our site and/or over the phone and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Hong Kong law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.


Limitation of Liability

Your use of the site is at your own risk. Neither TeaCha nor any of its employees, officers, directors, agents, or any other party involved in creating, producing, or delivering the site will be liable for any direct, indirect, special, consequential, or other damages that result from the use of, or the inability to use, the content on the site, including damages caused by viruses or any incorrectness or incompleteness of the information on the site, or the performance of the products, or anything otherwise arising out of or in connection with these terms and conditions, even if TeaCha has been advised of the possibility of any such damages.


Please note that some jurisdictions may not allow the exclusion of certain damages under mandatory law, so some of the above exclusions and limitations may not apply to you.


Links to Third Parties

For your convenience and to improve the usage of the site, links to websites that are owned and controlled by third parties may be provided from time to time. These links take you outside TeaCha's service and off the site and are beyond TeaCha’s control. This includes links to partners that may use the TeaCha trade marks as part of a co-branding agreement. The sites you can link to have their own separate terms and conditions as well as privacy policies. TeaCha is not responsible and cannot be held liable for the content and activities of these sites. You therefore visit/access these sites entirely at your own risk.


Please note that these other sites may send their own cookies, collect data, or solicit personal information from customers, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.


How to Contact Us

If you have any questions or comments about our site or these terms and conditions, or in the event that you wish to make a complaint regarding the site (or its content), then please click here.



We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through our website, please email customer services to assist us in dealing with your complaint. Please detail all aspects of the complaint, your order number, and your contact details.